1. When ever we view a knowledge article from Incident console, it automatically changes the last modified name and date/time even if we have not done any changes to the article.
2. Last modified date/time and name changes automatically just by viewing knowledge article. It shouldn't change the fields if we are not modifying anything in it.
3. Search an Incident --> go to Function --> Search Knowledge Base --> Open a KBA and view, don't do any changes --> copy the viewed KBA ID --> Open Knowledge Article Management console --> Search the KBA ID --> check the last modified date/time and Name -->it will change to your name.
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.
When the article is viewed the view count is bumped up and written back into the article itself, thus last modified date gets changed.
The last modified date is an AR Function, since items are updated on the Knowledge Article Manager form it updates the date.
For now one should use the article history link instead. This has been logged as a defect SW00561750, is fixed in 21.02 version.